Let me break it down step by step.
Pros:
The field seemed weak to me, with a decent number of recreational players in MTTs and cash games. Overlays are common in both MTTs and their satellites. Great, lucrative promotions (for example, there used to be easy conditions for the Lucky Spin), cash drops, and daily leaderboards in cash games. Bonuses for new players.
Cons:
Frequent errors and bugs (which I encountered and spent a long time resolving through support): 1)Inability to claim the new player bonus (even after meeting the requirements) – had to contact the room’s support and GT support
2) I made it to the final table in a heads-up tournament and finished in second place, but the system showed me as third. Same solution: contact the room’s support and GT (big thanks to them!).
3) Very slow support and automated responses in live chat (from a bot); it’s better to email them directly.
Conclusions: The software is improving (for example, previously you couldn’t use more than one ticket per tournament [as a re-entry], but now you can!); bugs are also gradually being fixed (I haven’t encountered the seating issues in MTTs mentioned in point 2 anymore).
P.S. It would be convenient to add the option to arrange tables in a mosaic layout (tile tables).
Thank you for your attention