Pinco Poker offers email and live chat customer support to its players, which provides a couple of different ways to get in touch and resolve any issues you may have. If you are having difficulties using the platform, setting up an account, cashing out your winnings, or clearing bonuses, the operator’s support agents are happy to help. Some players may search for the room as Pin Up Poker, but the correct name of the platform covered in this guide is Pinco Poker.
In this guide, we will walk you through the main customer support options at Pinco Poker, and teach you how to use the site, so you don’t need any help to begin with.
How to Contact the Pinco Poker Customer Support
If you run into any trouble while playing at Pinco Poker, reaching out to the operator’s customer support is the best way to resolve them. Before you do that, it’s worth noting that the entire site is offered in several languages, including English, Russian, Kazakh, Turkish, French, and Uzbek, allowing players from different regions to display it in their native languages.
Before you look for help, we recommend switching the site to a language you understand by clicking the icon in the bottom left corner of your screen. If this alone doesn’t help, you can reach out to Pinco Poker via email, live chat, or Telegram.
E-mail Support
The most conventional method of support at Pinco Poker is the support e-mail, which you can use to reach out at any time. Simply send your inquiry to support@pinco-casino.global, and a support agent will get back to you with answers. Keep in mind that e-mail support is always significantly slower than live chat, which is why it should only be used if live support channels aren’t doing the trick.
Live Chat Support
Pinco Poker’s support chat is available directly through the platform. To launch it, click the 24/7 icon in the bottom left corner of your screen (or ‘ONLINE CHAT’ button on the bottom right corner) and select the Online Chat option. This will launch a small customer support window.
Keep in mind that the support is manned by AI agents whose ability to answer your questions is limited. You will be asked to choose your language, and then select from a number of topics across key areas such as bonuses, promotions, withdrawals, verification, etc. The chat first routes you to an AI assistant that can answer common questions. If the bot cannot help, click “I didn’t find an answer to my question,” and the system will connect you to a real support agent in live chat.
Telegram Support
The same AI agents that are available on the platform can also be reached through Telegram. If you select the Telegram option instead of Online Chat, your Telegram app will launch, and you will get to communicate with the agents through it. Yet, the variety of questions and answers you can expect is also limited, and some inquiries may end up having to go through the live chat channels. The bot’s username in Telegram is @PincoSupportBot.
Get Help from GipsyTeam Customer Support
Have you been waiting for a reply for too long, or are you simply not getting the help you need from Pinco Casino? Feel free to reach out to our own customer support agents at any time and ask us any questions you may have. Our customer support team is available around the clock, and our lines are manned by real humans with a deep understanding of online poker.
Whether you have questions about setting up your Pinco Poker account or you want to switch to another poker site and get more value, don’t hesitate to reach out to us and ask for help.
Setting Up Your Pinco Poker Account
The most common questions people ask via support chat have to do with setting up an account at the new poker site. If you are having difficulties starting your Pinco Poker journey, here is a step-by-step walkthrough you can follow to set up your account and start playing:
- Access the Pinco Poker website in any desktop or mobile web browser.
- Click the “Registration” button in the top right corner.
- Complete the registration form.
- Use promo code POK-GTCOM during registration.
- Verify your email or phone number.
- Log in to your new account.
- Access the Cash Desk to make your first deposit.
If you register with Pinco Poker using our promo code, you will get to claim a welcome bonus package, as well as exclusive promotions only available to GipsyTeam players.
Pinco Poker Promotions & Bonuses
Pinco Poker may be relatively new to the online poker industry, but it doesn’t hold back on its players in terms of bonus value. In fact, new players can claim a 100% deposit bonus worth up to $1,000 (or currency equivalent) on their first deposit. GipsyTeam players can also get a further 100% reload bonus worth up to $500 more.
Beyond the welcome bonus, all Pinco Poker players are eligible for 20% in weekly rakeback, as well as participation in the Bad Beat Jackpot promotion, which awards players who participate in the biggest beats in the game.
GipsyTeam is giving away $1,000 every ten days until June 14 through Step Races, with each race awarding the top finisher with a $500 cash prize. Join now using our promo code, and you could be in with a chance to win big through each of these promotions.
For even more valuable promotions, check out the promotions box below with the best active promotions across leading poker operators.
Explore Other Online Poker Sites
Pinco Poker, some may erroneously call it Pin Up Poker, is a fledgling poker site, and customer support is one of the areas that still need some work, as the live chat is not manned by real human agents. If you are looking for a poker site with actual human assistance, RedStar Poker offers 24/7 live chat customer support, where you can get in touch with real support agents to resolve any issues you may have.
Phenom Poker is another alternative for players who prefer community-based support. Its official Discord server lets users contact room representatives, submit support tickets, report bugs, ask general questions, follow announcements, and get help with crypto deposits through onboarding guides.
CoinPoker is another crypto-first poker site that offers good customer support options, with high-quality e-mail support. Unfortunately, they don’t provide any phone number or other support sources.
