While a generous welcome bonus often attracts new players seeking initial advantages, seasoned players consider factors like rakeback, fees, payment speed, player pool, and software performance. Crucially, customer support efficiency also plays a vital role. Here's an overview of how support functions at RedStar Poker.

RedStar Poker is a flagship room in the iPoker network. In operation since 2005, it functions legally under the jurisdiction of Curaçao. Support is available via live chat and email. The room has several key advantages:

  • Welcome Bonus: New players enjoy a 200% bonus on their first deposit, up to $2000—one of online poker's most attractive offers. Clear the bonus within 60 days, earning €2 for every €2 in rake.
  • High traffic: iPoker is one of the world’s top 5 networks by player volume, and it has grown even bigger recently; the addition of RedStar Poker to the network is one of these reasons. There are lots of players online, so you can find opponents anytime –- day or night.
  • Multitabling: Play up to 16 tables simultaneously. Unlike PokerStars' four-table limit, RedStar Poker caters to serious grinders.
  • HUD-friendly: You can use poker tracking and other auxiliary tools like HUDs. GipsyTeam shop has tools like Hand2Note, PokerTracker 4, Holdem Manager 3, Jurojin Poker and others for sale.
  • Loyalty program: There are two tiers in the loyalty program — Red and Star. Red tier is set automatically upon registration, players with this status receive a 20% rakeback. To attain Star level, you must earn 5,000 Status Points in a month. It will increase your rakeback to 35%.
  • Modern Software: RedStar Poker boasts robust, customizable software. Personalize your experience by disabling animations and sounds, displaying stacks in big blinds, enabling Run It Twice, and customizing the table design. The app runs flawlessly on both mobile devices and browsers.

The room’s major disadvantages are high deposit and withdrawal costs. RedStar charges a 4% fee on bank card withdrawals. When you deposit crypto, fees also apply. For example, when depositing with Bitcoin, you pay 2% plus €3, while withdrawals incur a 3% fee.

Games Available: NL Hold’em, 6+ Hold’em, PLO, PLO5, You’ll find cash games, tournaments, and spins in the lobby. The Sit&Go format is still played in the iPoker network, though it has lost a fair bit of popularity.

Multitabling is one of the strongest advantages of RedStar Poker

Cash game stakes range from NL2 to NL5000. There is hardly any game for fast-fold poker, with only two tables played on a Wednesday evening over five limits. The biggest Sunday tournament has a €75,000 guarantee. If you get lucky enough with the multiplier, Spin & Go prizes can go up to €200,000.

Contacting customer support can expedite withdrawals, document verification, and the activation of bonuses.

Support is not available from 19:00 to 05:00 UTC / 15:00 to 01:00 EST

Here’s how to reach RedStar Poker support. While there's no public phone number to call, you can:

  1. Visit the official website.
  2. Look for a phone icon; click the Support tab which is on the right side of every page.
  3. You'll be offered to get through via live chat or e-mail — support@redstarpoker.eu
  4. The live support chat offers quicker responses but is available outside of 15:00 to 01:00 EST (19:00 to 05:00 UTC). To initiate a chat, simply:
  5. Click the support banner.
  6. In the chat window on the right, enter your name and email.
  7. Type your message.
  8. Click “Start Chat”.
  9. Email inquiries receive a response within 24 hours.
  10. You can also access the support section through the RedStar Poker client. Simply click the “Contact Us” button at the bottom of the.

Here are the 5 most common support topics:

  1. What promo code should I use for the welcome bonus? After your initial deposit, a code is applied automatically, so there's no need to enter one. To claim a €25 GipsyTeam bonus, use the code GT25.
  2. How long do I have to clear the bonus? You must meet the terms and conditions of the welcome promotion within 60 days.
  3. What documents are required for verification? Verify your identity by providing a photo of your ID or passport, along with a recent utility bill. Verification typically takes up to 24 hours.
  4. How long does a withdrawal take? Withdrawals are processed within 8 hours on a business day and 24 hours on weekends. Funds reach your bank card within 5 business days.
  5. How many tables can I play at once? You can open up to 16 tables simultaneously.

You can find more information in the RedStar Poker thread on the forum GipsyTeam.

4.7
Operational since 2005, RedStar Poker offers licensed and regulated online poker via the iPoker platform to users across Eastern Europe.
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GTEN
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If RedStar Poker isn't available in your country, don't worry, there are other reputable alternatives. Numerous established sites have earned the poker community's respect over the years. Visit our dedicated section with the complete catalogue of online poker rooms and discover which may be available to your country.

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  • Help with deposits and cashouts
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  • Уникальные акции от GipsyTeam
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  • GipsyTeam's unique promotions
  • Help with deposits and cashouts
  • Access to private freerolls
  • Round-the-clock support
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  • Help with deposits and cashouts
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