TigerGaming Customer Support Guide: Contacts and FAQ

Beginner players often choose an online poker platform based on the size of the first-deposit bonus and the rakeback. Pros look at other factors too: software quality, payout processing speed, and more. The quality of customer service also matters a lot. The faster and more effectively a brand’s reps respond, the better the room’s reputation. Let’s break down how TigerGaming support works.

How to Contact Support

Reaching out to support is an effective way to solve an issue, check the status of a payment, or speed up document verification. Here’s how to contact the room’s customer service via live chat:

1. Open the official TigerGaming website.
2. Scroll to the bottom of the page and click the yellow Need Help? button.
3. In the window on the right, select Send Us a Message.
4. Write your request. The form lets you attach a document or screenshot.

The support team also responds by email at support@TigerGaming.com. On average, support replies within 24 hours. The room does not provide a customer support phone number.

There’s also a help button inside the poker client. It redirects the player to the TigerGaming website, where the same pop-up window appears on the right side of the page.

Quick Overview of TigerGaming

TigerGaming is the flagship poker room of the Chico Poker Network. It launched in 1999. The brand’s legal status is backed by a Curaçao license. The Chico Poker Network’s biggest advantage is that its specific legal setup allows the room to accept U.S. players. Those players are widely considered softer and more profitable opponents, and most competitors can’t offer that.

4.6

TigerGaming is a poker room on the Chico network, popular with American and Canadian players. TigerGaming Poker is a network targeted at the needs of recreational players and this is reflected in its software and promotions. TigerGaming offers new players a sign up bonus of $1,000 as well as free tickets, prize leaderboards, and bad beat jackpots.

Overview of TigerGaming Registration

Other advantages of Chico Poker:

• Decent software. TigerGaming supports Windows, macOS, iOS, and Android. It offers a downloadable client and the option to play in a browser. The software meets modern industry standards. You can change table themes, set hotkeys, enable Run It Twice and All-In Cashout, create betting profiles, turn on auto-rebuy, and disable animations and sound effects.
• Promotions. New players are attracted by a 100% first-deposit bonus up to $1,000. To activate it, you must deposit at least $50. You have 30 days to clear the bonus. For every $50 in rake, $5 is credited to the player’s account. The first-deposit bonus is also complemented by free tickets to MTTs. Other promos include regular rake races and the Bad Beat Jackpot.
• Full Ring popularity. Chico Poker’s audience loves full tables. There aren’t many online poker sites where 9-max is truly in demand—TigerGaming is one of them.
• NL10 is the minimum stake. The lack of NL2 and NL5 in the lobby lets you win more from weak opponents—each mistake costs them $10.
• Crypto among payment methods. There are 15 digital currencies to choose from, including Bitcoin, Ethereum, Litecoin, Dogecoin, Ripple, and Tether.

TigerGaming’s main drawback is the lack of built-in stats. Poker trackers don’t directly support rooms on the Chico Poker Network. Chico Converter solves the problem. You can buy it—along with other useful software—in the GipsyTeam Shop.

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You can play No Limit Texas Hold’em, several Omaha variants, OFC (Open Face Chinese) is available in Windfall-style spins. Short Deck used to be available in the lobby, but it was removed due to low demand. TigerGaming offers a classic mix of formats: cash games, tournaments, and spins. Let’s take a closer look at each one.

Cash. The minimum stake is NL10 and the maximum is NL1000. Almost all tables are included in the Bad Beat Jackpot. Regular cash action is mixed with a fast-fold poker variant and games with a straddle. Fast-fold poker (called Boost here) isn’t especially popular with the player pool—only NL10 Boost tables consistently get a decent number of seats filled.

Tournaments. Chico Poker doesn’t run huge online festivals. You won’t find weekly marquee events on the level of the Sunday Million, for example. The biggest regular tournament runs on Sundays with a $150,000 guarantee. The overall softness of the field is a strong argument in favor of TigerGaming MTTs.

Chico Poker also recently added regular customer-appreciation freerolls to the lobby. They run on Mondays. To enter, you need a ticket, which you can earn by hitting a rake target. A ticket to a $2,000 guaranteed tournament is issued if a player generates at least $10 in rake during the week.

Spins. There are 6 buy-in levels: $0.25, $1, $3, $8, $15, $30. The top prize in the tab is $75,000. Along with classic NL Hold’em Windfalls, players are also offered Chinese poker spin-style tournaments. The biggest wins from recent days are shown on the right side of the lobby.

FAQ

How do I pass verification?

The security team starts identity verification when you request a withdrawal. Before that, you don’t need to send anything proactively. Usually, TigerGaming reps only need a photo of your passport and a utility bill. You can email these documents.

How do I send money to another player?

At the time of writing, TG does not have an internal P2P transfer system.

Do I need a promo code to get a bonus?

To activate the welcome offer, enter the code NEWTG when making your deposit.

Where Else Can You Play?

TigerGaming isn’t the only solid place to play poker. For a full list, check the poker rooms section on GipsyTeam. Many of the brands featured there have been operating for decades.

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